Contract conditions

Accommodation reservations

To formalize the reservation at Mas Ardèvol, we request an advance payment of 30% of the total price of the stay.
In specific cases such as bridges, Easter and special stays, we may request to pay 100% of the stay in advance.
The rest of the amount of the stay will be settled upon arrival at Mas Ardèvol.

The official ways of booking are through the web using the AvaiBook booking engine, by phone or whatsapp, or by email.

Accreditation and registration of travelers

People who stay in accommodation establishments located in Catalonia must register there. Article 2 of Order IRP/418/2010, of August 5, on the obligation to register and report to the General Directorate of the Police of people staying in accommodation establishments located in Catalonia. The national identity document is mandatory from the age of fourteen. Article 9.1 of Organic Law 4/2015, of March 30, on the protection of public safety.

At Mas Ardèvol we have an automatic communication service by reading the original DNI or Passport. The management of the manual passenger register, because the customer does not have either of the two documents indicated, will mean a supplement of €1 in terms of administrative management.

Cancellation conditions

The customer has the right to cancel the confirmed reservation, without any penalty, as long as it is done before 15 days before the date of arrival, unless otherwise agreed.

Cancellation made by the customer within 15 days prior to the arrival date will result in the following penalties, unless otherwise agreed:
– Cancellation up to 72 hours before: 100% of the reservation amount will be charged.
– Cancellation between 15 and 3 days before: 30% of the amount of the reservation will be charged.

In the event that the client leaves the accommodation days before the contracted stay, no payment of any amount will be made by Mas Ardèvol, except by specific agreement between the parties.

For cancellations of reservations made between December 22 and January 5, Holy Week and bridges, the amount paid as reservation deposit (30% of the stay) will not be returned.

Accommodation with animals

Mas Ardèvol has three rooms where it is possible to stay accompanied by your pet.

However, this service is allowed respecting hygiene and maintenance conditions for the room and all its equipment.

To come with your pet, you must notify us specifically by WhatsApp at +34 630 324 578 so that we can verify the availability of the service at the time of booking.

This service carries an additional amount of €9 + VAT per animal/day, and is subject to a deposit of €100 that will be paid at the beginning of the stay and will be returned at the time of check-out after checking the state of the room.